TICKET MANAGEMENT
Agent triages each new Intercom conversation and routes only true bugs to deduplicated Linear
An agent reads every inbound Intercom conversation, decides whether it is a bug, a feature request, or a how-to question.
How it runs
The automated pipeline, trigger to output.
- TriggerNew Intercom conversation createdIntercom
- ActionAgent classifies bug vs. request vs. questionOpenAI
- LogicRoute: bugs continue, others tag and stop
- ActionFingerprint and dedup into LinearLinear
- OutputRecord classification on Intercom conversationIntercom
What it does
Puts an intelligent gate in front of escalation. Not every "it's broken" message is a real defect, so an agent classifies each conversation first and only genuine bugs get fingerprinted and pushed into the deduplicated Linear backlog. Feature requests and how-to questions are tagged and left in Intercom for the support team.
When to use it
Use it when raw conversation volume is too high to tag bugs by hand and you want a judgment layer that separates real defects from noise before anything reaches engineering.
How it works
- 1A new Intercom conversation arrives and fires the trigger.
- 2The agent reads the full thread and classifies it as bug, feature request, or question, extracting the symptom and affected area when it is a bug.
- 3A logic step routes only bug classifications onward; everything else gets an Intercom tag and stops.
- 4For bugs, the agent fingerprints the symptom and searches Linear, then either increments the count on the matching issue or files a new one with reproduction notes.
- 5It records the classification and any Linear link back on the Intercom conversation.
Set it up
What you configure once, before turning it on.
- 1Connect IntercomConversations, contacts, articles.
- 2Connect LinearIssues, projects, cycles, triage.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
More Ticket Management workflows
Intercom Known-Issue Auto-Responder
When a new Intercom conversation matches a known active incident, it attaches the conversation to that incident's parent ticket and sends the customer the current status reply.
Weekly reopen-by-agent coaching digest
Aggregates each agent's solved-then-reopened tickets for the week, identifies the most common reopen reason per agent, and emails a private coaching digest to the support manager.
Deduplicate Discord bug reports against existing Linear issues
Before creating anything, searches Linear for issues matching a new Discord bug report; if a duplicate exists it comments and links the report there, otherwise it opens a fresh…
Enrich Discord bug reports with Sentry errors before filing in Linear
Takes a Discord bug report, has an LLM pull out likely error signatures, searches Sentry for matching events.
Front-to-Linear Recurring Bug Linker
When a Front ticket is tagged as a bug, it searches Linear for an existing matching issue and either links the ticket to that parent issue or opens a new tracked one.
Front Duplicate Conversation Clusterer
When a new Front conversation arrives, it semantically compares the report against open conversations.
Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.