TICKET MANAGEMENT
Trello At-Risk Card Auto-Reassignment by Workload
When a Trello card is forecast to breach its SLA, this workflow finds the least-loaded eligible assignee and reassigns the card automatically.
How it runs
The automated pipeline, trigger to output.
- TriggerSchedule triggers rebalancing pass
- ActionFetch open cards and per-member loadTrello
- LogicFilter to at-risk cards on over-capacity owners
- LogicSelect least-loaded eligible assignee
- ActionReassign card to new ownerTrello
- OutputNotify old and new owner in SlackSlack
What it does
Detects cards heading toward an SLA breach and proactively moves them to a teammate who has capacity, so at-risk work does not sit idle on an overloaded queue. It rebalances load the moment risk crosses a threshold rather than after the deadline passes.
When to use it
Use it when SLAs slip because a few people are buried while others have headroom. Best for teams that already split Trello cards across members and want automatic load-balancing for the riskiest items only.
How it works
- 1A schedule triggers the rebalancing pass.
- 2Trello returns open cards plus each member's current assigned-card count across the board.
- 3A logic step keeps only cards projected to breach soon AND currently owned by an over-capacity member.
- 4For each, it picks the eligible member with the lowest open-card load as the new owner.
- 5Trello updates the card's member assignment.
- 6Slack notifies the previous and new owner with the card link and the reassignment reason.
Set it up
What you configure once, before turning it on.
- 1Connect TrelloKanban boards for everything.
- 2Connect SlackChannels, DMs, threads, mentions.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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