AI & RAG
On-Call Investigator with MCP Tool Grounding
An agent that takes a slash-command incident question in Discord, pulls live system context through a custom MCP server and the matching Confluence runbook.
How it runs
The automated pipeline, trigger to output.
- TriggerIncident slash command in DiscordDiscord
- ActionGather live system context via MCPCustom MCP server
- ActionRetrieve component runbook from ConfluenceConfluence
- LogicReconcile live data against runbook
- OutputPost grounded diagnosis and next actionDiscord
What it does
Answers harder "what's actually happening right now" questions that a static doc can't. When an engineer triggers the incident slash command in Discord, an agent queries your internal systems through a custom MCP server (deploy state, feature flags, recent changes), cross-references the relevant Confluence runbook, and replies with a diagnosis grounded in both live data and documented procedure.
When to use it
Use it during active incidents when the answer depends on current system state, not just the playbook. Best for teams that have wrapped internal tooling behind an MCP server and want an agent to reason over live signals while staying anchored to approved runbooks.
How it works
- 1An engineer invokes the incident slash command in Discord with a question.
- 2The agent calls the custom MCP server to gather live system context.
- 3It retrieves the relevant runbook from Confluence for the affected component.
- 4A logic step checks whether live data and runbook agree or diverge.
- 5The agent posts a grounded diagnosis and recommended next action, citing both the runbook and the live signals it used.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect Custom MCP serverConnect any MCP-compatible tool you own.
- 3Connect ConfluenceSpaces, pages, blueprints.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.