AI & RAG
On-Call Runbook Answerer in Discord
Watches an on-call Discord channel for operational questions, retrieves matching internal runbooks from Confluence.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in on-call Discord channelDiscord
- LogicKeep only operational questions
- ActionSearch Confluence runbooks for matchesConfluence
- ActionDraft grounded answer with citationsOpenAI
- OutputReply in Discord thread with sourcesDiscord
What it does
Turns your on-call Discord channel into a self-serve runbook desk. When an engineer asks "how do I drain a node?" or "what's the rollback procedure for the payments service?", the assistant searches your internal ops documentation, drafts an answer strictly grounded in what it found, and posts it back in the thread with citation links to the source Confluence pages.
When to use it
Use it when your team repeatedly answers the same operational questions in chat, when new on-call engineers need fast access to procedures, or when you want answers traceable to an authoritative runbook instead of tribal knowledge. It only answers from your docs, so it won't invent steps.
How it works
- 1A new message in the on-call Discord channel triggers the flow.
- 2A logic step filters out non-questions and chatter, keeping only operational asks.
- 3The retrieval step searches Confluence for runbook pages matching the question.
- 4An OpenAI step composes a concise answer grounded only in the retrieved passages, refusing if coverage is thin.
- 5The reply is posted back into the Discord thread with linked citations.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect ConfluenceSpaces, pages, blueprints.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run this workflow in your colony.
14-day trial. No DevOps. No Sales call. Provisioned in under a minute.