Reprioritize Zendesk Tickets by Account ARR on Create

Every new Zendesk ticket arrives with the priority the customer (or a default rule) set. This workflow ignores that and re-derives priority from the dollar value of the account behind the requester, so a paperwork question from a $500k account never sits below a feature request from a free trial.

Run this when your queue is sorted purely by submitter-selected priority and your top accounts keep getting buried. It is ideal for support teams that have ARR in Salesforce but no revenue signal inside Zendesk.

1. 1A new ticket in Zendesk fires the trigger and passes the requester email.
2. 2The flow queries Salesforce for the matching Account and reads its annual contract value.
3. 3A branch maps ARR to a target priority: above $250k becomes Urgent, $50k-$250k becomes High, below stays as submitted.
4. 4If the computed priority outranks the current one, the flow updates the Zendesk ticket priority and adds an internal note explaining the ARR-based override.
5. 5The final step writes the original and new priority to the ticket so agents see why it moved.