Create Asana follow-up tasks from Zoom call action items linked to the Zendesk ticket

Converts the verbal promises in a recorded support call into tracked work. Instead of a single summary note, it splits the call into discrete action items and files each one as its own Asana task, so nothing said on the call quietly falls through.

Use it when call commitments require real follow-up work owned by engineering, success, or ops rather than a one-line ticket reply. Good for escalations, custom configuration promises, and "we'll get back to you" moments that need an accountable owner and a due date.

1. 1Zoom fires the recording-completed event.
2. 2Pull the transcript and locate the related Zendesk ticket by customer email or meeting subject.
3. 3OpenAI extracts a structured list of action items, each with a title, owner hint, and priority.
4. 4For each extracted item, create an Asana task containing the description, recording link, and Zendesk ticket URL.
5. 5Add an internal Zendesk note listing the created tasks so agents see the follow-up trail in one place.