SOCIAL MEDIA
Escalate unanswered Discord questions with a drafted answer
On a schedule, finds Discord questions that went unanswered past a time window, drafts a researched answer with web search.
How it runs
The automated pipeline, trigger to output.
- TriggerSchedule fires at SLA interval
- ActionFetch recent Discord questionsDiscord
- LogicKeep questions unanswered past SLA window
- ActionResearch context (Brave Search)Brave Search
- ActionDraft proposed answer (OpenAI)OpenAI
- OutputPost draft to team channel for approvalDiscord
What it does
This workflow catches community questions that slipped through the cracks. It scans for messages that asked something and never got a reply within your SLA window, researches a proposed answer, and hands it to your team as a ready-to-edit draft so nothing stays ignored.
When to use it
Use it when your community is active enough that questions get buried before anyone responds. It is for support and community teams who want a safety net that surfaces gaps and does most of the answer-drafting work before a human signs off.
How it works
- 1A schedule runs the check at a regular interval.
- 2The workflow fetches recent Discord messages and identifies question-shaped ones with no reply.
- 3A logic step keeps only questions older than the SLA window and still unanswered.
- 4A Brave Search step gathers supporting context for each open question.
- 5An OpenAI step drafts a concise proposed answer grounded in that context.
- 6The unanswered question and its draft answer are posted to a team Discord channel for human review and approval.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect Brave SearchWeb, news, image, video search.
- 3Connect OpenAIModels, embeddings, files.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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