SOCIAL MEDIA
Negative theme to Linear triage ticket
On demand, an agent investigates a flagged negative community theme across Discord and X, decides if it is a product issue.
How it runs
The automated pipeline, trigger to output.
- TriggerManual run with flagged theme
- ActionGather Discord + X evidenceExa
- LogicClassify as product defect vs. gap vs. noise
- ActionOpen triaged Linear ticketLinear
- OutputReport outcome to comms SlackSlack
What it does
Turns a recurring community complaint into a tracked engineering item. Given a flagged theme, an agent gathers the supporting Discord messages and X posts, judges whether the root cause is a real product defect versus a support or messaging gap, and — only for genuine product issues — files a Linear ticket with a clear title, repro signals, affected-user estimate, and a link bundle.
When to use it
Use it when negative sentiment themes keep surfacing but get lost between comms and engineering. This closes the loop by routing the product-caused ones into the eng backlog with evidence already attached.
How it works
- 1A manual trigger starts the run with a named theme.
- 2The agent pulls related Discord messages and searches X via Exa for matching reports.
- 3It reasons about whether the theme is a product defect, a support gap, or noise.
- 4A logic branch proceeds only for product defects.
- 5It opens a triaged Linear ticket with summary, evidence links, and affected-user estimate, then posts the outcome to the comms Slack channel.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect ExaNeural search across the web.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Connect SlackChannels, DMs, threads, mentions.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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