SOCIAL MEDIA
Escalate angry Discord threads to the right Linear owner
Watches a Discord community channel, scores each new message for anger and urgency with an LLM.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord community channelDiscord
- ActionScore sentiment, anger, and topic with OpenAIOpenAI
- LogicDrop messages below anger threshold
- LogicMap topic to owning Linear team and assignee
- ActionCreate routed Linear issue with quote and permalinkLinear
- OutputReply in thread confirming escalationDiscord
What it does
Monitors a Discord community channel in real time and classifies every new message for sentiment, anger level, and topic. When a message crosses the anger threshold, it opens a Linear issue routed to the team that owns that topic (billing, product, support) with the original quote, author, and a permalink back to the thread.
When to use it
Run this when your community lives in Discord and angry posts get buried before the right team sees them. It turns a noisy channel into triaged, owned work without a human watching the feed.
How it works
- 1A Discord message event fires for each new post in the watched channel.
- 2OpenAI scores the message for sentiment, anger (0-10), and topic category.
- 3A logic step drops anything below the anger threshold so calm chatter never creates tickets.
- 4A second logic step maps the topic to the owning Linear team and assignee.
- 5Linear creates an issue with the quote, author handle, anger score, and the Discord permalink.
- 6The bot posts a short acknowledgment reply in the thread so the member knows it was escalated.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect LinearIssues, projects, cycles, triage.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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