SOCIAL MEDIA

Daily Discord Unanswered-Question Digest to Mods

Each morning, scans your Discord support channels for questions from the last 24 hours that never got a reply, clusters them by topic.

CategorySocial Media
Enginesim
Difficultybeginner
Triggerschedule
Steps5
Setup~5 min

How it runs

The automated pipeline, trigger to output.

  • TriggerEvery morning at 8am (schedule)
  • ActionFetch last 24h of messages from support channelsDiscordDiscord
  • LogicKeep questions with no mod reply
  • ActionCluster and rank unanswered questions by topicOpenAI
  • OutputPost ranked digest to mod channelDiscordDiscord

What it does

Finds member questions in your Discord support channels that nobody answered, groups the recurring ones together, and hands your mod team a single prioritized list to clear each morning.

When to use it

Run this when your community moves faster than your mods can read every channel, and genuine support questions are getting buried under chatter. It surfaces the unanswered backlog so coverage gaps become obvious instead of invisible.

How it works

  1. 1A scheduled trigger fires every morning at a set hour.
  2. 2The flow pulls the last 24 hours of messages from your configured Discord support channels.
  3. 3A filter keeps only messages that look like questions and have no reply or reaction from a known mod role.
  4. 4An OpenAI step clusters the survivors into topics and ranks them by how many members hit the same issue.
  5. 5The ranked digest is posted to your private mod Discord channel, each item linking back to the original message.

Set it up

What you configure once, before turning it on.

  1. 1
    Connect DiscordCommunity channels + voice + bots.
  2. 2
    Connect OpenAIModels, embeddings, files.
  3. 3
    Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
  4. 4
    Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
  5. 5
    Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.

Run this workflow in your colony.

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