SOCIAL MEDIA
Community-voted Discord escalation to Asana
When a Discord message crosses a reaction threshold, it treats that as the community escalating an issue, summarizes the thread, and opens an Asana task for the owning team.
How it runs
The automated pipeline, trigger to output.
- TriggerReaction added to Discord messageDiscord
- LogicCheck reaction count vs threshold & dedupe
- ActionFetch message + thread contextDiscord
- ActionSummarize issue & route team (OpenAI)OpenAI
- ActionCreate Asana task for owning teamAsana
- OutputMark message escalated in DiscordDiscord
What it does
Uses Discord reactions as a lightweight voting mechanism. When a message accumulates enough of a designated reaction emoji, the workflow reads the surrounding thread, summarizes the issue with an LLM, and creates an Asana task assigned to the right team. The crowd decides what gets escalated; the workflow does the paperwork.
When to use it
When you want your community to self-prioritize. Pin a convention like "react with a flag emoji if this needs the team" and let volume drive escalation, instead of staff reading everything.
How it works
- 1A reaction added to a Discord message triggers the flow.
- 2A logic step checks whether the target emoji's count has hit the configured threshold (and hasn't already been escalated).
- 3The flow fetches the message plus recent thread context from Discord.
- 4OpenAI writes a concise issue summary and suggests the responsible team.
- 5An Asana task is created in that team's project with the summary and a Discord deep link.
- 6The flow reacts on the original message to mark it escalated and prevent duplicates.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect AsanaTasks, projects, milestones — everywhere.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
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