SOCIAL MEDIA
Discord message sentiment to Trello triage board
Classifies the sentiment of new Discord community messages in real time and drops negative or at-risk ones onto a Trello triage board so the team can respond before frustration…
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord channelDiscord
- ActionClassify sentiment with OpenAIOpenAI
- LogicKeep only negative / at-risk messages
- ActionCreate Trello triage cardTrello
- OutputCard in Needs-triage list with Discord linkTrello
What it does
Watches a Discord community channel, scores the emotional tone of each new message with an LLM, and creates a Trello card for anything that reads as negative, frustrated, or churn-risk. Positive and neutral chatter is ignored, so the board only ever shows what needs a human.
When to use it
When your Discord is busy enough that the team can't read every message but a single angry thread left unanswered can snowball. Good for community managers who want a clean queue instead of doomscrolling channels.
How it works
- 1A new message posted in the watched Discord channel fires the trigger.
- 2OpenAI classifies the message into sentiment (positive / neutral / negative) and a one-line reason.
- 3A logic step filters out positive and neutral messages, passing only negative ones forward.
- 4The flow creates a Trello card titled with the author and reason, with the full message and a deep link back to the Discord thread in the description.
- 5The card lands in the "Needs triage" list, tagged by severity, ready for the team to claim.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect TrelloKanban boards for everything.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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