SOCIAL MEDIA
Escalate Heated Threads in Your Own Discord Community
Monitors your community Discord for messages that turn hostile or frustrated, then escalates the offending thread to a private moderator channel with the surrounding conversation.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in monitored Discord channelDiscord
- ActionScore frustration and hostilityOpenAI
- LogicKeep only messages above anger threshold
- ActionFetch preceding thread contextDiscord
- OutputPost to moderator channel and tag on-duty modDiscord
What it does
Listens to public channels in your own Discord community and watches for messages where a member becomes angry, frustrated, or hostile toward the brand. When it detects a flare-up, it grabs the recent thread context and drops it into a private moderator channel so a human can de-escalate before it spreads.
When to use it
When your brand's community lives inside Discord and the risk isn't external tweets but unhappy members boiling over in your own server, where a slow response damages trust the most.
How it works
- 1A new message in a monitored Discord channel triggers the flow.
- 2OpenAI scores the message for frustration and hostility toward the brand.
- 3A filter passes only messages above the anger threshold.
- 4The workflow pulls the preceding messages in the same channel to capture context.
- 5The flagged message plus context is posted to the private moderator channel, tagging the on-duty mod role to step in.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 4Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 5Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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