SOCIAL MEDIA
Discord outage chatter to PagerDuty or Trello
Scores incoming Discord messages for incident urgency and routes true emergencies to PagerDuty while everything else becomes a Trello card.
How it runs
The automated pipeline, trigger to output.
- TriggerNew message in Discord support channelDiscord
- ActionScore incident urgency with OpenAIOpenAI
- LogicBranch on severity score
- ActionTrigger PagerDuty incident (high severity)PagerDuty
- ActionCreate Trello card (everything else)Trello
- OutputRouted to on-call or triage board
What it does
Reads every new message in your Discord support channels and decides whether it describes a live, widespread problem (a likely outage) or an ordinary complaint. Genuine incidents page the on-call engineer through PagerDuty; everything else goes to the Trello triage board for normal handling.
When to use it
When your community is often the first to notice an outage and you can't afford to wait for monitoring to catch up. Best for teams that already run PagerDuty on-call rotations.
How it works
- 1A new Discord message triggers the flow.
- 2OpenAI rates the message for incident likelihood and severity, flagging signals like "down for everyone", "can't log in", or multiple users reporting the same break.
- 3A logic branch splits on the severity score.
- 4High-severity messages trigger a PagerDuty incident with the message text and Discord link in the payload.
- 5Everything else creates a Trello card on the triage board so it still gets followed up, just without paging anyone.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect PagerDutyIncidents, on-call, escalations.
- 4Connect TrelloKanban boards for everything.
- 5Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 6Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 7Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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Run it inside a business
This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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