MARKETING
Discord Negative Sentiment Spike Escalation to Monday
Monitors Discord for sudden surges in negative sentiment around a topic, and when a complaint cluster spikes it opens a high-priority Monday item and alerts the team so issues…
How it runs
The automated pipeline, trigger to output.
- TriggerEvery-2-hours schedule
- ActionFetch recent Discord messages and score sentimentDiscord
- LogicDetect negative sentiment spike vs baseline
- ActionDraft incident summary with OpenAIOpenAI
- ActionCreate high-priority escalation item on Mondaymonday.com
- OutputAlert team in Discord ops channelDiscord
What it does
This workflow runs an agent that periodically scans recent Discord activity for clusters of negative sentiment. When complaints about a single topic spike above the normal baseline — a sudden wave about a broken feature or a pricing change — it opens a high-priority item on a Monday board and pings the team, turning a brewing community problem into a tracked action before it spreads.
When to use it
Use it as an early-warning system for community trust issues. Routine feedback flows through your other digests; this one exists to catch the rare, fast-moving negativity spike that needs a same-day response.
How it works
- 1A schedule fires the agent every two hours during active hours.
- 2The agent fetches recent Discord messages and compares the volume of negative sentiment per topic against the rolling baseline.
- 3A logic step decides whether any topic has spiked beyond the alert threshold; if none, the run ends quietly.
- 4For a spiking topic, OpenAI drafts a concise incident summary with representative quotes.
- 5A high-priority Monday item is created and tagged escalation.
- 6An alert with the summary and Monday link is posted to the team's Discord ops channel.
Set it up
What you configure once, before turning it on.
- 1Connect DiscordCommunity channels + voice + bots.
- 2Connect OpenAIModels, embeddings, files.
- 3Connect monday.comVisual work management for teams.
- 4Set each agent's modelWe leave models unset so you pick the tier — fast + cheap, or top-quality.
- 5Tune it to your dataEdit the prompts, filters, and field mappings so it matches how your team works.
- 6Test, then turn it onRun once against a sample, confirm the output, then enable the trigger.
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This workflow drops into a full company template. Import the org, and this is one of the playbooks its agents run.
Run this workflow in your colony.
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